Refund Policy

At Master Your Medics, we are committed to ensuring satisfaction with your purchases. Below is our refund policy for physical books and e-books.Physical Books Refund Policy
  1. 60-Day Refund Window: We offer a 60-day refund policy for all physical books. If you are not satisfied with your purchase, you may return the book within 60 days of receipt for a full refund.
  2. Condition of Returned Books: The book must be returned in the same condition as it was received. Books that are damaged, marked, or not in a saleable condition may not be eligible for a full refund.
  3. Return Process: To initiate a return, please contact our customer service team to obtain a return authorization and shipping instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part.
  4. Refund Processing: Upon receiving the returned book and confirming its condition, we will process your refund. Refunds will be credited to the original payment method used for the purchase.
E-Books Refund Policy
  1. 14-Day Refund Window: We offer a 14-day refund policy for e-books. Refunds for e-books are considered only if the download is defective.
  2. Defective Downloads: If you encounter a problem with your e-book download (e.g., file corruption, download error), please contact us immediately. We will attempt to resolve the issue, offering a replacement file if necessary.
  3. Requesting a Refund: If the issue cannot be resolved, or if you are still not satisfied with the e-book, you may request a refund within 14 days of purchase. To request a refund, please contact our customer service team with details of the issue.
  4. Refund Verification: We may require evidence of the defect, such as screenshots or detailed descriptions of the problem, to process the refund.
  5. Refund Processing: Once the refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.
General Terms
  • Refunds may take up to 5 days to appear on your statement, depending on your bank or credit card issuer.
  • This policy is subject to change without notice.
Contact Information
For any questions or concerns regarding our refund policy, or to initiate a return or refund, please contact our customer service team at Support@Masteryourmedics.com.